The terms that govern your use of the OPA! Marketplace ordering platform.
Last updated: June 8, 2026
These Terms & Conditions ("Terms") are a binding agreement between you and OpaLink, Inc. ("OpaLink", "we", "us", or "our"), which operates the OPA! Marketplace commission-free ordering platform at opalink.com and through related apps, websites, and services (the "Services"). By accessing the Services, placing an order, or creating an account, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
If you use the Services on behalf of a restaurant or brand as an operator, your use is also governed by your separate subscription or merchant agreement with OpaLink, which controls in the event of a conflict with these Terms.
OPA! is a technology platform that lets restaurants and brands offer first-party online ordering and lets guests place orders directly with those restaurants. The restaurant — not OpaLink — is the merchant of record for every order and is solely responsible for preparing, packaging, pricing, and providing accurate information about its food and menu, including ingredients, allergens, and nutritional content. OpaLink does not prepare, sell, or own the food, and does not set the restaurant’s menu prices.
Where guests order for delivery, last-mile delivery may be performed by the restaurant or by third-party delivery providers and our dispatch partner. Those providers act only as fulfillment carriers for the order you place.
The Services are intended for businesses and for individuals who are at least 18 years old (or the age of majority where you live). By using the Services you represent that you meet these requirements and that the information you provide is accurate.
You may need an account to use certain features. You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe create risk or legal exposure.
Menu prices and item availability are set and controlled by the restaurant. When you place an order, you agree to pay the order total shown at checkout, which may include the item prices set by the restaurant, applicable taxes, any tip you choose, delivery charges where applicable, and an OPA! service fee. All charges are disclosed before you confirm your order. Placing an order is an offer to purchase that the restaurant may accept or decline.
Payments are processed by third-party payment processors. By submitting payment information, you authorize us and our processors to charge your selected payment method for the order total. We do not store full card numbers on our own systems.
Because orders are prepared by the restaurant, cancellation and refund eligibility depends on the status of the order and the restaurant’s policies. Once a restaurant has accepted or begun preparing an order, the order may no longer be cancellable. If an order is incorrect, missing items, or not delivered, contact us or the restaurant promptly. Where a refund or credit is due, it is issued to the original payment method. OpaLink may facilitate refunds on behalf of the restaurant but is not responsible for the food or its preparation.
The Services — including the OPA! name and logo, software, and the content we provide — are owned by OpaLink or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services as permitted by these Terms. Restaurant brands retain ownership of their own names, logos, menus, and content. You may not copy, modify, reverse-engineer, or create derivative works from the Services except as permitted by law.
When using the Services, you agree that you will not:
The Services integrate with third parties, including payment processors, point-of-sale systems (such as Toast, Square, Clover, Shift4, and Olo), messaging and email providers, and delivery providers (such as DoorDash, Uber Eats, and Grubhub) along with our dispatch partner. Your use of those third-party services may be subject to their own terms. OpaLink is not responsible for the acts or omissions of third-party providers, including the performance of last-mile delivery.
The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. OpaLink does not warrant that the Services will be uninterrupted or error-free, and is not responsible for food quality or safety or for the accuracy of information provided by restaurants.
To the fullest extent permitted by law, OpaLink and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to the Services. Our total liability for any claim relating to the Services will not exceed the greater of the amount you paid to OpaLink for the transaction giving rise to the claim or one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to indemnify and hold harmless OpaLink and its affiliates from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your violation of these Terms, or your violation of any law or third-party right. Restaurant operators additionally agree to indemnify OpaLink for claims arising from their food, menu information, pricing, or order fulfillment.
These Terms are governed by the laws of the United States and the state in which OpaLink, Inc. is organized, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located there for any dispute that is not otherwise subject to an agreement to arbitrate, except where applicable law provides otherwise.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
We may suspend or terminate your access to the Services at any time if you violate these Terms or to protect the Services or others. You may stop using the Services at any time. Provisions that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and indemnification — will survive.
Questions about these Terms? Contact us at legal@opalink.com, or through the contact form at opalink.com/contact.